Return Policy
Making sure you are happy with your Mihenna products is important to us. If things don’t work out as planned, we’ve got you. You can return any unused Mihenna products within 30 days from the day it was shipped.
Returned items must be in new condition and in their original packaging. Approved returns will be refunded to the original form of payment. Please note that your original shipping charges will not be refunded. Returns made after 30 days of the order shipment date may be eligible for a refund in the form of an online store credit. We do not accept returns for orders over 90 days old.
Mihenna is not responsible for lost returns. Please obtain a tracking number for your records.
*Returns are made by discretion of our customer support team on a case-by-case basis, and you may be asked to provide a photograph of the product. If you receive a defective item, please reach out to us at info@mihenna.com.
How Do I Make a Return?
To begin your return process, we ask that you:
Send us an email at info@mihenna.com with the following information:
- Full Name
- Six or seven digit order number
- Name and quantity of item(s) you wish to return
- Short description of the return reason(s)
Once approved by our team, you will receive a pre-paid return label via email. Print and attach this label onto a securely sealed shipping container, and you’re good to go! Just drop off the package at a mailbox. Once we receive it, we will email you when your return has been processed!
International Return Shipments
At this time, we do not accept international returns. If you are truly unhappy with the product or have any concerns with your order, please email us at info@mihenna.com, and we would be happy to assist you personally.
Refunds
Once the returned item(s) have been received and inspected, you’ll receive a notification email regarding the approval or rejection of the return. If approved, the refund will be processed and a credit will automatically be applied to your original method of payment.
Please note that refunds can take up to 10 business days to be reflected back into your account. Please confirm with your bank if you do not see your credit after the tenth business day.
If you have any other questions regarding your purchase, please email us at info@mihenna.com with your full name and order number, and we’d be happy to help you out!